From Rigid Systems to Rapid Product Innovation: How a Licensed Credit Provider Transformed with Bankish

Client profile
An EU FSA licensed credit provider offering a diverse portfolio of consumer and business loans across multiple segments.

The challenge
The provider’s legacy core system had become a bottleneck for growth. Launching new products required constant involvement from external developers, and system rigidity made it difficult to respond to market changes. In addition, managing collateral and offering a modern self-service experience for clients was becoming increasingly important — and increasingly difficult.

The solution
The provider chose Bankish as a future-proof platform capable of supporting their growing product range. Within weeks, Bankish was fully implemented, bringing a unified back-office environment and advanced configuration capabilities. Key improvements included:

• Full autonomy to launch and manage new products in-house, using a no-code interface
• Integrated collateral management features
• A dedicated client self-service portal
• Automated workflows that eliminated repetitive manual tasks

The results
Bankish enabled the credit provider to accelerate product development cycles from weeks to minutes. Historical and active customer data was successfully migrated, ensuring full continuity of service. Internal processes became significantly more streamlined, reducing the risk of errors and improving team efficiency.

Since adopting Bankish in 2019, the provider has expanded into new markets and introduced new product categories, supported every step of the way by the Bankish platform.

Why it matters
In fast-changing lending environments, agility is key. This case shows how a well-established lender can dramatically improve responsiveness, customer experience, and internal productivity through smart technology adoption.